Vodacom Fibre - Zero customer service

I am so disappointed with the customer service of Vodacom Fibre. My fibre works fine, that is not the issue. I have 3 items I have been trying to sort out since 15 March 2018. I have sent a total of 19 emails to a combination of email addresses over a month and a half and have made numerous phone calls, emails were sent to: ********** ********** ********** ********** **********

I have not had 1 person call me to address the still unresolved queries. First problem - I have a problem with my account, I signed a debit order from day 1, then I get notified 6 months later that my Nov balance was not paid. They then debit 2 amounts for April but only show one of them on the statement.

Second problem - we get emails about outages over the whole country which don't affect us.

thirdly, I have been trying to migrate to a faster line and have asked someone to call me to discuss this, I have asked probably 10 times via email and a couple of times over the phone, but its always a different department who has to call me and never does.

I have more than one service request number... SR180 ********** 21

There is no customer service for Vodacom Fibre.

It seems the only way one gets feedback is when you post here or on social media. something I said I would do weeks ago when I didn't get any feedback or service whatsoever.

Call me, not my wife.

Thank you