Vodacom fibre - your service is **********!

My recent experience with Vodacom can only be described as **********. I am a customer of 23 years and never missed a payment. I made a simple request to relocate my fibre 3km down the road when I moved house - same contract; same fibre network, with the router I already bought (should be plug in and activate). This was more than 5 weeks ago. I have phoned no less than 7 times (not counting the numerous times I got cut off). So far they have: 1. Cancelled my contract, despite me telling the cancellations team that it was not what I wanted. 2. Tried to install in a different city from the one in which I live (I have now given my address no less then 7 times including province) 3. Allocated the call to a service provider to do a new installation - which was wrong so I was told that's not the job of that service provider. 3. The escalation team didn't both to phone me back - only did once I complained again about them, but after that ignored 5 emails from me requesting an update and didnt give me their phone number (so now I have to phone customer {we don't care}. 4. failed to cancel my line at my old house so the new owner cant install her fibre either (I have asked for this countless times - and funny how they cancelled my contract but could release this line). 5. Promised to phone me back with a resolution/status - 2 days gone by again and still no return call.

I am now in week 7 of trying to do a very simple thing - plug in my existing router and activate my line, deactivate my old line. If they can't do this simple thing then I honestly think they shouldn't be trusted with anything.

The new owner of my house and I both work from home and have incurred massive costs buying data to substitute for the lack of wi-fi. Its now severely prejudicial to both of us.

Vodacom you really really really don+'t care about your clients.