1 reviews | Active since Sept 2015
Vodacom Fibre - you need to work on faster customer complaint resolution
I'm super disappointed in the service from Vodacom Fibre - you should not be in the customer service business, nor in the fibre business.
I submitted a relocation request which was supposed to end on the 31st Aug. Surprise surprise, Vodacom cancelled it on the 27th Aug without communicating this to me. The new sales order for my new address was then opened and apparently 'successfully activated', however to this day I have no connection.
I've spent hundreds of rands on airtime to call you guys, and even more on data to cover my daily work needs. I've called numerous times and mostly get transferred but this issue never gets resolved.
I've been told several times that I need to wait '24-48 hours' for my internet to be activated but still there's NOTHING!!
Why is it that the Customer care agents are not able to help??? It seems the ones I've dealt with are not clued up, nor competent in getting this sorted.
The last straw is me asking to speak to the consultants supervisor/manager...I've been waiting on the line for AN HOUR! I assume he put me on hold! I then hung up and decided to log my complaint here.
I'm so tired of the run around and the transferring! Can someone just stand up and take responsibility and accountability for this issue to get this resolved ASAP!
I'm extremely upset that this is not sorted!!! Your customer care people really don't know how to resolve this...All they say is 'let me put you through to the relevant department, we can't see that info' and then you never get through to someone that can actually help! Or they'll say they'll call you back with the outcome.feedback, but then they never do!!
Do me a favour and check how many times I've called trying to resolve this! You're pathetic!
I'm extremely upset that this is not sorted!!! Your customer care people really don't know how to resolve this...All they say is 'let me put you through to the relevant department, we can't see that info' and then you never get through to someone that can actually help! Or they'll say they'll call you back with the outcome.feedback, but then they never do!!
Do me a favour and check how many times I've called trying to resolve this! You're pathetic!