vODACOM FIBRE - You must read this !!

I had 2 fibre lines. Requested one to be relocated. Vodacom admits they got the new address wrong when they tried to activate at the new location. Vodacom tells me they can't relocate it to the correct address I gave them. I have to start again with a new request. I decide to cancel that fibre line. Vodacom cancels my other fibre line, again admits they cancelled the wrong line. BUT they can't reconnect. I have to apply for a new fibre line from scratch. THIS MUST SURELY RANK AT THE HIGHEST LEVEL OF POSSIBLE INCOMPETENCE.