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nandi P

1 reviews | Active since Sept 2019

15 Dec 2020, 15:53

Vodacom Fibre worst worst don't get fibre at Vodacom

I Just spoke to Jabulani from the contact centre to cancel my service he was happy to help me cancel not even trying to assist to sort out my problem , this is how customers are treated if they threathen to cancel ,I myself work is sales and if a customer phones to cancel we try and assist as best as possible to keep the customer but not vodacon,please note I will be revercing my debit order aswell I am not paying for services not used.

Will get a service provider that gets things sorted and has customer care still today I have not received any feedback

I have phoned metro fibre they came out and said its a connection problem at vodacom but still NO ONE has contacted me after I have phoned again and it was exculated to management still nothing

My ref number for cancellation is SR***

Thank you Cher for being the ONLY person at vodacom that has actually tried to help me

0
Replies (1)
Vodacom
Vodacom's reply16 Dec 2020, 07:33
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team