Vodacom Fibre - Worst there is

I cancelled my Wifi with Vodacom directly due to the worst service I have ever experienced. I signed with another provider which was due to take over from Vodacom 01/09/21 but to date Vodacom has still not handed over the line to the new provider. I have called them several times, logged tickets etc. but they are doing absolutely nothing from their side to get this finalised. In the meantime, I am sitting without any internet access in my home. They are absolutely *******!