Vodacom Fibre worst Service Provider

I have been a loyal customer with vodacom for more the 10years and continue to renewing my contract with vodacom. My last renewal was my vodacom fibre. Thinking i am with the best service provider i was delt with a low blow and very disappointed with the service i have been getting from customer service. I have request for a relocation since last year December since i am moving from old house to new house and it just been a total nightmare to date with my SR*** keep getting closed with any notifications or advise as to why its been closed. Everytime you call in agents keep giving different answers the previous agent didn't know what he was doing. I am tired of speaking to agents that have no clue as to what they are doing. My next move is to cancel and stop my fibre payment as i cannot make for something i an not using and vodacom can not assist me with relocation. Vocom customer service agents are terrible the have no traing and can never assist with simple things it's like they have there own rule books and all different training. Can i please get a senior person to contact and assist me with relocation of my fibre line.