FA
Fabio A

1 reviews | Active since Nov 2018

18 Jan 2019, 20:39

Vodacom fibre worst service provider

Extremely disappointed with Vodacom who supposedly is a top service provider. Signed a contract in November for fibre and to date nothing has been done. Call centres are not helpful and the infamous scheduling department hasn't contacted me to date. They clearly not interested in business or in the needs and interests of the client. Never ever have I had to deal with such poor service and etiquette. Even on Telkoms worst day they rose to the challenge. The hassle and lack of me losing business while waiting for Vodacom to get their act together is unacceptable. I'm officially done with chasing after Vodacom when they should in actual fact deliver a service as they've promised.

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Replies (2)
Vodacom
Vodacom's reply19 Jan 2019, 10:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply29 Jan 2019, 19:39
Official
Dear Fabio, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards Consumer Website Team(SA)