Vodacom Fibre Worst Service in fibre business

I app**** for fibre mid January and on the 19th my application was successful after they verified my personal details and location. I waited 10 days for their responce and there was none. I called them and they gave me a lame reason that they want more sales in my area I should wait for them. Then when I decided to cancel the retention department solved the issue and they delivered the router after 14 days of application being successful. I have now waited additional 14 days without. Connecting the router. Never seen a company that doesn't care about their customers like this one.