FM
Fundi M

1 reviews | Active since Jun 2012

03 Aug 2021, 15:49

Vodacom Fibre - Worst service, has never worked.

29 June, Fibre was installed however it didn’t work. Technician said he’s logged a call. For three consecutive days a further two technicians came to my place still with no luck then they vanished with no explanation on what the issue was and why I wasn’t up. Followed up with metro Fibre who then referred me to my provider Vodacom. It’s the 03 August and my Fibre has never worked all I keep getting told is that it’ll be up on the day. I’ve had to call daily for a solid month. Today I called you cancel and told them to come get their things which have never worked. Wouldn’t be surprised if they also fail at that. Extremely disappointed at the lack of ethics and professionalism from such a big institution. Worst experience ever. The pits honestly. Basically if all you want is to view their equipment which has never worked or like calling parole to beg them to do their jobs then Vodacom Fibre is for you??

0
Replies (2)
Vodacom
Vodacom's reply04 Aug 2021, 07:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
FM
Fundi M's update17 Aug 2021, 15:11
Reviewer Update
Vodacom that's a lie. What you mean to say is that I called Vodacom. Yet again today on the 17 August I am again on the line with you at my cost because you have chosen to violate my consumer rights consistently. You continue to do everything and anything opposite to what I request as a consumer.
Please let me know what your preference in terms of which consumer you listen to in reference to what they want as I clearly do not fit that spec (i.e Gender, Race, Age demographics that best suit you and that you listen to).
You have and still continue to violate my rights as a consumer.