Vodacom Fibre worst service ever never get it through vodacom

Vodacom Fibre is the worst company ever never ever get Fibre from them. They quick to take your money but not quick to sort out queries. I have been a customer of vodacom for many years and there service gets worse and worse every year. I installed Fibre at my house 2 and a half months ago. First of all they supp**** me with a second router from some other customer. How do I know this well the router they installed was in the name of another customer and the details of the other customer was written on the box. Second of all they supp**** me with a totally different router than what my contract states. I logged a call straight away. Guess what after 2 months I called vodacom and guess what they couldn't find the record so I send an email. Eventually after about 2 weeks vodacom actually decided to attend to my query and decided they will send a technician with a new router actually a router I signed a contract for or atleast that is what I was told. The technician was suppose to come to me last week Friday the 19th at 2.and to my suprice "not" no one came. At 3 we received a call the technician can't make it wow really u already an hour late so no surprise there... they will come the Saturday 20th July 2019 at 9 am. Anyway the technician pitched up swapped the router again not the one I signed up for. Promised it will be 4 hours max and the Fibre will work. 4pm I called vodacom to find out what is happening and they informed me that it takes 24 hours on weekends. I requested to speak to a manager and the phone got dropped in my ear. I then called back again requested to speak to a manager and apparently the manager wasn't on the floor he stepped out and the person said they will exculate it for the technical department to get back to me as well as the manager. I said on my call that I make them a bet that no one will call me back as vodacom don't care about there customers. The person promised me it will be resolved. Guess what up untill today the 22nd July 2019 no on called me. Anyway I waited till Sunday the 21at 13pm and guess what no Fibre is working. I contacted vodacom again. The first lady was very arrogant and again dropped the call. I called back and demanded a manager. After about 15 minutes I eventually spoke to a manager. Where the manager informed me no one exculated my query on there system. The manager then informed me they can't assist as it's weekend and the correct people don't work on weekends... Why on earth do you install routers on weekends when no one is working anyway the manager send me an SR number at 1.57 21st July 2019 and promised to pull all my recording of the 5 different versions of stories I received and will get my Fibre working by 12 today on the 22nd July 2019.i said to the manager if they don't get back to me I will take it further. Anyway so get home at 6pm today the 22nd July 2019 and to my "surprise" no wifi no Fibre no internet. So I call vodacom once again. The first person just dropped the call the second person after I called again was helpful at first or so it seemed untill he also dropped the call. So they told me tonight my query was only logged today after I received notification yesterday at 1.57.secondly obviously they couldn't assist me because no one is working those hours. Never ever use vodacom for any service it's beyond pefetic.