WH
Willem H
1 reviews | Active since Feb 2021
14 Dec 2023, 17:03
Vodacom fibre worst service ever
Fibre went down on Sunday the 10th of December 2023. When logging the call was told 48hours tuenaround time. We have been passed the 48hrs mark now for more than 36hrs. Still no resolution. Promises were made for technicians to resolve ourbissue today and no one has pitched up. Wasting our time with your empty promises.
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Replies (2)
Vodacom's replyOfficial
15 Dec 2023, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Dec 2023, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WH
Willem H's updateReviewer Update
15 Dec 2023, 09:00I have been told different stories every day. They insisted its not an area issue and yesterday would come out to resolve the issue. Today im being told when I called again you received an update we also part of the area problem. No turnaround time has been given. Truly you cant expect us to be content with no timeframe on resolution.
WH
Willem H's update15 Dec 2023, 09:00
Reviewer Update
I have been told different stories every day. They insisted its not an area issue and yesterday would come out to resolve the issue. Today im being told when I called again you received an update we also part of the area problem. No turnaround time has been given. Truly you cant expect us to be content with no timeframe on resolution.