MO
Michael O
1 reviews | Active since Nov 2022
18 Nov 2022, 16:08
Vodacom fibre - Worst service ever!!
We logged a request with Vodacom that we are moving to a new house with an existing Frogfoot line on 6 October, after speaking with 25 consultants, three times we sent our proof of address, three times we sent the frogfoot box serial numbers, multiple managers and agents saying they will get back to me and help get it resolved, yet still nothing.
They can never properly tell you what's going on and are always waiting for feedback, but never do they phone frogfoot.
If you want an ISP with client service definitely do NOT go with Vodacom.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
19 Nov 2022, 11:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Nov 2022, 11:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MO
Michael O's updateReviewer Update
21 Nov 2022, 18:23Very quick to answer on a public platform, but still no contact or update from Vodacom.
One star rating is not low enough to indicate the service we have NOT received.
One star rating is not low enough to indicate the service we have NOT received.
MO
Michael O's update21 Nov 2022, 18:23
Reviewer Update
Very quick to answer on a public platform, but still no contact or update from Vodacom.
One star rating is not low enough to indicate the service we have NOT received.
One star rating is not low enough to indicate the service we have NOT received.
MO
Michael O's updateReviewer Update
23 Nov 2022, 18:48With regards to your private reply stating I am in an exclusion zone. That is not the case, I have confirmed with frogfoot themselves that the line on my premises is not in an exclusion zone, and I have today spoken to numerous ISPs who have also confirmed coverage in my area.
Frogfoot also could not pick up any request from Vodacom to take over the line.
You failed to effectively assist me and kept
Frogfoot also could not pick up any request from Vodacom to take over the line.
You failed to effectively assist me and kept
MO
Michael O's update23 Nov 2022, 18:48
Reviewer Update
With regards to your private reply stating I am in an exclusion zone. That is not the case, I have confirmed with frogfoot themselves that the line on my premises is not in an exclusion zone, and I have today spoken to numerous ISPs who have also confirmed coverage in my area.
Frogfoot also could not pick up any request from Vodacom to take over the line.
You failed to effectively assist me and kept
Frogfoot also could not pick up any request from Vodacom to take over the line.
You failed to effectively assist me and kept
MO
Michael O's updateReviewer Update
23 Nov 2022, 18:50......giving poor excuses, requesting the same info and documents over and over again.
Even your attempts to escalate and investigate the matter is lacking in substance.
Even your attempts to escalate and investigate the matter is lacking in substance.
MO
Michael O's update23 Nov 2022, 18:50
Reviewer Update
......giving poor excuses, requesting the same info and documents over and over again.
Even your attempts to escalate and investigate the matter is lacking in substance.
Even your attempts to escalate and investigate the matter is lacking in substance.
MO
Michael O's updateReviewer Update
30 Nov 2022, 12:05Just to inform anyone reading this and useless Vodacom.
Vox has assisted me through Frogfoot to get my fibre sorted and active in less than a week.
Vodacom failed on every level to assist with a very simple matter, but rest assured their debit order system works great.
Don't do business with Vodacom if you value your time and sanity!
Vox has assisted me through Frogfoot to get my fibre sorted and active in less than a week.
Vodacom failed on every level to assist with a very simple matter, but rest assured their debit order system works great.
Don't do business with Vodacom if you value your time and sanity!
MO
Michael O's update30 Nov 2022, 12:05
Reviewer Update
Just to inform anyone reading this and useless Vodacom.
Vox has assisted me through Frogfoot to get my fibre sorted and active in less than a week.
Vodacom failed on every level to assist with a very simple matter, but rest assured their debit order system works great.
Don't do business with Vodacom if you value your time and sanity!
Vox has assisted me through Frogfoot to get my fibre sorted and active in less than a week.
Vodacom failed on every level to assist with a very simple matter, but rest assured their debit order system works great.
Don't do business with Vodacom if you value your time and sanity!