Vodacom Fibre- worst service ever

Item: Vodacom
Rating: 1
Author: Riaan C

Our Fibre router stopped working on the 4th of November. 05 November 06.48Am I logged a call with Vodacom Fibre. 05 November 15.57 Pm followed-up. 06 November 07.30 Am followed-up. 06 November 09.14 Am followed-up 08 November 18.20 Pm followed-up 09 November 18.45 Pm followed-up 10 November still not working.

Vodamcom Fibre you are good while thinks are working, but when something goes wrong it takes weeks to resolve. For a R1 000 subscription a month I expected more. Please come and remove your router and stop my contract.

Regards, Riaan ***

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Replies (1)

Vodacom's replyOfficial

11 Nov 2021, 07:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Nov 2021, 07:43

Official