NS
Noel S
1 reviews | Active since Oct 2020
27 Oct 2020, 07:54
Vodacom fibre worst service ever
Me stepfather recently passed. Since then we made arrangements with vodacom to keep the fibre line wich was under contract with vodacom and even payed the monthly fees. 2 days later the fibre was disconnected and vodacom has refused to reconect. We then went to a different isp as we were not happy with vodacom. They are now refusing to release the fibre line and have told the new isp that they have spoken to the client and he wishes to keep vodacom as the isp on the fibre line. How does one speak to a client who has passed away and convince him to keep an isp.
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Replies (2)
Vodacom's replyOfficial
27 Oct 2020, 08:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Oct 2020, 08:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NS
Noel S's updateReviewer Update
27 Oct 2020, 13:02We have contacted the legal department as advised. Still they refuse to release the line without payment for the remainder of the contract and are refusing to provide the service which they want to get payed for for the remainder of the contract. We are more than willing to pay the money if we get the service that we are paying for. But even that is being refused
NS
Noel S's update27 Oct 2020, 13:02
Reviewer Update
We have contacted the legal department as advised. Still they refuse to release the line without payment for the remainder of the contract and are refusing to provide the service which they want to get payed for for the remainder of the contract. We are more than willing to pay the money if we get the service that we are paying for. But even that is being refused