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Sam G

1 reviews | Active since Apr 2021

09 Apr 2021, 18:03

Vodacom Fibre - Worst Service Ever!

I have been having constant issues with Vodacom Fibre since July 2020. 9 months, countless calls and a whole relocation later, I am STILL waiting for my fibre to be installed. They have also suspended the interim LTE as the account is apparently in arrears even after I was advised by multiple agents that I would not be charged. (I have not received any statements or any communication regarding bills) I need fibre as I work from home and now due to Vodacom's incompetency, I have no internet at all!

After asking to speak to a manager yesterday, I was advised that a manager called Priscilla would contact me within minutes. It is almost 24 hours later and I am STILL waiting for a call. I have made 3 follow up calls today, I was hung up on twice and then the last agent advised a manager would call me within minutes... as expected, no call has been received. I will definitely be looking into other ISPs.

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Replies (2)
Vodacom
Vodacom's reply09 Apr 2021, 18:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SG
Sam G's update11 Apr 2021, 07:38
Reviewer Update
Crazy how I still have not been assisted. During my last call on Friday, I spoke to a manager, Nicole Mars, who was meant to get back to me by yesterday and assured me that due to my experience, she would be in touch directly. I am not even surprised that she too has not gotten in touch. Horrible service and not fulfilling your promises just seems to be the norm for Vodacom.