Vodacom Fibre; Worst service ever

My Vodacom fibre has been down since 22/10/2021. I have logged the fault on Vodacom digital platform and received a service request number: SR***. Today is the 29/10/2021, 7 days later and my service has not been restored. During the past week I have phoned numerous times to their call centre on 082 190-4, where each time I speak to a different call centre agent. My last call today was 35 minutes long, only to be told that the matter has been escalated to Anele. ***. A story I have been hearing through out the week.

Its a horrible experience that Vodacom Fibre through it third party contractors lacks the commitment and capacity to service its existing clients. They are very quick to respond when you want to open a new account, but very unresponsive when they have to service their own clients and repair their weak infrastructure. As I write this, I still do not know when a technician will be assigned to fix my fibre. All I get is empty promises that the matter has been escalated, which at this stage means that nothing will happen. And Yet my account is up to date. I wonder whether my account will be credited for the days my fibre was not working. Gatvol