Vodacom fibre ..worst service ever

I am on a 100 mb download and 50 mb upload .

I had various issues with my fibre line and did numerous tests in regards with my fibre line

I emailed *** and they opened a SR SR***

The tech guys came out on the 29-oct 2019 to replace the ont to see if it sould resolve the issue

It did not resolve the issue and they said that they will fix it remotely and they left

I phoned in this morning to find out what is going on and they said to me that the SR is closed even though it didnt resolve the issue that i have high ping spikes alot of jitter and not getting my download speed for what i am paying.

I have sent alot of photos off tests i did and it keeps on showing that the fibre connection is not up to par

Ive been with vodacom fibre for almost a year and from the start i could feel something is not right .

.if i make a video call no one else can use the fibre because its lagging ..youtube videos pause if two devices connect the download speed is not what it should be .so the fibre is absolutely good for nothing

Sometimes the ping and jitter is about 50 ping and 60 jitter download averages at about 50-60