Vodacom Fibre worst service ever !!!

Vodacom Fibre have given me the worst service I have ever received !!!! I have logged a call 24 March 2021 SR*** to do a relocation of the router and otn from the flat let to the house on the same premises. I have been phoning every week loosing my **** begging speaking to managers. All they do is make you empty promises and never delivering. I have been a customer for over 15 years and have a few contracts never missed payments but this is the last straw as I am fed up phoning and begging for a service that i'm not getting. Today is the 25 may 2021 and not even once has anyone phones me back or arranged to meet !!! Two months does it take two ****en months to do your work. I have moved out over a month ago and can't get my work done as i have no access to the fibre but come month end they are very quick to deduct the money that you actually work for. I'm on the verge of cancelling all contracts and moving to a different service provider as i'm done begging for service!!! SO***