MV
Marius V
1 reviews | Active since Jun 2021
17 Jun 2021, 09:46
Vodacom Fibre Worst Service Ever
Currently having the worst experience with Vodacom Fibre. We have had no internet service since Friday 11/06/2021. Vodacom Fibre contact center is of no use at all, have phone them more than 30 times in the last week with no feedback at all. When I phoned this morning I was told a technician will come out on 23/06/2021 to resolve the query, totally unacceptable. I work from home and this has already affected my income and now I get told I must wait another week. Wil never recommend anybody to Vodacom!
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Replies (2)
Vodacom's replyOfficial
17 Jun 2021, 11:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Jun 2021, 11:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MV
Marius V's updateReviewer Update
17 Jun 2021, 11:46We have been getting this response from Vodacom for the past week, unfortunately this is just another empty promise from Vodacom.
MV
Marius V's update17 Jun 2021, 11:46
Reviewer Update
We have been getting this response from Vodacom for the past week, unfortunately this is just another empty promise from Vodacom.