SB
Surita B

1 reviews | Active since Mar 2021

18 Mar 2021, 19:41

Vodacom Fibre worst service!!!!

Very bad service from Vodacom Fibre!!!!! My Vodacom fibre went off on Monday and I have reported it that evening only to be told the whole area had a problem. On Tuesday morning they told technitians are attening to the problem. Tuesday evening I was told again there is a problem in the area because of loadshedding. Wednesday I phoned the callcentre again and the consultant told me that she would get an Eta from them on how long before the problem is fixed and call me back. She ever called me back. Today I phoned Vodacom once again and was told they will log a call with a technician because no one is attending to the problem! If my Fibre is not fixed tomorrow I am cancelling my contract!!!

0
Replies (1)
Vodacom
Vodacom's reply19 Mar 2021, 08:23
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team