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Sabelo C
1 reviews | Active since Mar 2018
27 Nov 2021, 19:53
Vodacom Fibre worst service
Fibre down since Thursday and no help at all. This is the second time this month alone that I have been offline and waiting days on end for assistance. All the call center agents can do is escalate. Once again very disappointing.
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Replies (2)
Vodacom's replyOfficial
28 Nov 2021, 10:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Nov 2021, 10:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sabelo C's updateReviewer Update
28 Nov 2021, 21:05I do not need a consultant to contact me. I need my internet connection restored. Day four now with no connection and you are busy telling me about consultant’s who can’t do anything but escalate to random people.
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Sabelo C's update28 Nov 2021, 21:05
Reviewer Update
I do not need a consultant to contact me. I need my internet connection restored. Day four now with no connection and you are busy telling me about consultant’s who can’t do anything but escalate to random people.