Vodacom Fibre - Worst Service

I have already cancelled my service with Vodacom Fibre but was wondering if I had made the right decision. My fibre line went down on the 20th November. I logged it with the *** call centre. I called every week day and was told that they would send an email to the escalation department. When Openserve was blamed for the problem they sent out an Openserve technician on a Saturday. Nothing wrong with the line. I called again and insisted on speaking to a manager. A very arrogant manager "Fazel" assured me that he gets results........ They replaced the router yesterday but still no service ? This is by far the worst service I have received from a service provider in awhile