Vodacom Fibre - worst service around

My fibre line has been down since Monday 01 November. I was told that I would be contacted within 48 hours to get this resolved. The only feedback I keep getting is that it is with the technical team. No technician has come out and no further updates. I do not understand what has happened to Vodacom's customer service in their fibre department. This is pathetic customer service. I work from home and this is a serious inconvenience. Seriously thinking of cancelling my contract.