MM
Moeketsi M
1 reviews | Active since Oct 2021
04 Nov 2025, 14:51
Vodacom fibre worst service and contradicting information every time I call
I am relocating fibre in brits North west, and this has been the worst service ever from Vodacom fibre SR***. I have called between now and last Friday more than 10 times. This morning i got a call that said a technician will be coming at 11:00 am. Now when I call no one knows about this mornings call.
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Replies (3)
Vodacom's replyOfficial
05 Nov 2025, 07:25Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply05 Nov 2025, 07:25
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
MM
Moeketsi M's updateReviewer Update
05 Nov 2025, 12:23last night I received a call from someone who said they will come attend to my problem today. Today no one from Vodacom knows about this call and the call goes to someone who has no idea what I am talking about. I am really frustrated and with Vodacom fiber since Friday I have phone them at least 10 times a day and I am not making any progress. When I go back to my reviews, I noticed that my last review on them months ago was also a negative one with me not getting any assistance from them. Vodacom fiber a very bad service provider from where I am standing period.
MM
Moeketsi M's update05 Nov 2025, 12:23
Reviewer Update
last night I received a call from someone who said they will come attend to my problem today. Today no one from Vodacom knows about this call and the call goes to someone who has no idea what I am talking about. I am really frustrated and with Vodacom fiber since Friday I have phone them at least 10 times a day and I am not making any progress. When I go back to my reviews, I noticed that my last review on them months ago was also a negative one with me not getting any assistance from them. Vodacom fiber a very bad service provider from where I am standing period.
MM
Moeketsi M's updateReviewer Update
05 Nov 2025, 14:54I just spoke to cancellation department from Vodacom fiber and Cancellation just told me to cancel I need to pay 11K. Because I did not give notice, I told them I am willing to pay for both lines. What frustrate me most is that every time I call, I speak to a different person, and everyone tells a different story or version.
MM
Moeketsi M's update05 Nov 2025, 14:54
Reviewer Update
I just spoke to cancellation department from Vodacom fiber and Cancellation just told me to cancel I need to pay 11K. Because I did not give notice, I told them I am willing to pay for both lines. What frustrate me most is that every time I call, I speak to a different person, and everyone tells a different story or version.