Vodacom Fibre worst service again

Hi

I logged this SR*** on 08th Sep which should have been handled as Critical due to the fact that the complete connectivity is lost and now internet since 07th late night.I have been calling your call centre and they tell me that someone is attending and they would call me but no one called me and again I called today and get the same feedback.

Is this the customer service for critical service down?.This is not the first time I have been experiencing the worst service from Vodacom.The feedback from customer service very lethargic and they dont even have an option to escalate so we had to go to social media