Vodacom Fibre - worst service

We have recently moved houses and were using Vodacom fibre. I did a relocation of the wifi to the new address in July, for our move end of August. So everything was in place. From the 31st of August we have spoken to multiple agents to help setup the wifi and to activate it. They created a ticket, It took them 5 days to close the ticket and open another ticket for activation as the first one was wrong. During this time we had no wifi and no one could help us sort it out. All we got is someone will get back to you in the next 24-48 hours and with no success..My husband and I decided that we were going to change to Amobia, which we always had good service and someone was always eager to help and sort something out. With Vodacom you speak to 10 different people telling you something is impossible. It’s already 8 days without wifi, I have requested for a cancellation on my Vodacom fibre but now they do not want to release the line, and I should wait 30 days. So not only could they not activate my wifi now they are holding us hostage with getting another service provider on the line for 30 days. This while we have NO wifi. So I have to wait 30 days to get wifi because Vodacom only wants to make money and not provide a good service. I am aware of the cost for cancelation and even decided to rather pay that than spend another moment struggling with Vodacom service. All we want is just for them to release the line (which they put a hold on - not sure how that works because we currently have no wifi as it was never activated at the new address). We want a early release on the line and can be done as per Amobia provider. We still pay the fees. Just release the line.

This is not the first hassle with them regarding wifi.

We asked just for them to create a ticket with Vumatel to release the line but they say they cannot. I even called Vumatel and they need Vodacom to create the request as it cannot come from me. I have spoken to so many agents. Non could help and if I ask to speak to someone who can help I get transferred between cancellation and technical lines. With Amobia I have been dealing with one person.

Worst service with Vodacom.