JB
Johan B

1 reviews | Active since Sept 2013

20 Jan 2020, 09:18

VODACOM FIBRE WORST OPTION YOU CAN EVER CHOOSE

Since November 2019 there has been a problem with the Fibre that Vodaconm sold me. Numerous calls to vodacom and calls from Vodacom with a lot of promises that an installer wil contact me - NOTHING has happened. Even the person looking at all the Hellopeter complaints was in contact and promised that the problem would be resolved. i stopped the debit order and i am now threatened by Vodacom for the unpaid account. The fibre line is still not working. when i returned from leave in January i phoned Vodacom gave them the reference number they gave me and the answer i got is that they can see on the system the problem was escalated. and that is where it stoppend. Nothing since. PEOPLE THING TWICE MABY THREE TIMES BEFORE YOU GO VODACOM FIBRE. YOU WILL BE CRYING LIKE I AM NOW- WORST SERVICE EXPERIENCE OF MY LIFE.

0
Replies (2)
Vodacom
Vodacom's reply20 Jan 2020, 11:12
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JB
Johan B's update20 Jan 2020, 11:24
Reviewer Update
Heard this promise before, so sorry i don't trust Vocam at all. Been there Done That got the teeshirt and the cap.