Vodacom Fibre - Worst ISP ever

In April this year, I changes ISP to Vodacom, I was told by the salesman that I will have my Wifi up and running as soon as my previous ISP switches off, which was the end of April. When returning to my home on 14 April, I called Vodacom to find out why my Fibre was not connect, to be told by a Team Leader that he is sending an email to query and the procedure which I later found out is for the agent to log a Service Request (SR). From the 15 May to date (23 June 2021) I have had no response, in the meantime I have called and logged several SR's with the service team. I even asked to speak to a Manager/Supervisor and no one has called me. Also I had an agent shout at me, because she could not hear me, when the connection was on her side, because she was working from home????????????????With NO response from Vodacom Fibre - I call Frogfoot directly and the agent tells me that I needed to send proof of address and pictures of the Fibre boxes that affixed to my wall. NOT ONCE did a Vodacom agent ask for this information, yet I called everyday. A backoffice agent Monique and her manager Kimberly only make on the SR Fibre Link down. I did their work for them by calling Frogfoot and I still have had no response to my request. Does Vodacom Fibre not want my business??????????????????? I have since logged a call to have my request for fibre cancelled as I took a month to month, since I have my own router. My Service Request number: SR*** - if there is a damn escalations team within this useless business.