Vodacom Fibre worst ever

Vodacom Fibre shouldnt even get a star, each and every week, have i phoned them asking why my fibre is down, and each and every time they tell you there is an outage, technical error blah blah blah. Vodacom is quick to advertise no internet interference etc. But at the end of the month they keep on billing you as if nothing is wrong whereby they should actually reimburse you for the inconvenience as they are breaching their own contract. Then they come up with this lame excuse that a UPS might be the cause of some sort where a UPS only provides power and got nothing to do with the fibre being down. Really Vodacom????? I want to know what are you doing to prevent all of these constant outages in a weekly basis at the same substation, are your technicians qualified enough to resolve this ongoing problem because at this current moment you are neck on neck with Eskom when it comes to outages, and here i thought Telkom was worst. Get your you act together Vodacom because you will be loosing a lot of clients. FYA the excuse of the outages is also bogus as my friend who stays down the road from me with the same package, why is their fibre still online, just something to ponder on