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KC
Katlego C

1 reviews | Active since Nov 2018

17 Feb 2024, 09:36

Vodacom Fibre worst decision I made

I have been without a fibre connection from Tuesday and was informed there was an outage and I needed to wait for 8pm of that day. When it wasn't resolved on Wednesday morning, I logged a call with Vodacom SR***. I was informed of a 72hr TAT, we are now on Saturday with no resolution. The only time I get an update is if I call and I get informed it was escalated to the technician who is dealing with a damaged feeder from Wednesday. This is by far the worst service I have ever received and regret cancelling my Rain contract. When I called this morning I was told the tech team will only be on duty on Monday, meaning I have keep buying data in order to perform my work duties. I have ran over 8gigs of data so far at my own cost of course. Now I wait for a manager who I was told would call me, which I completely doubt will happen.

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Replies (3)
Vodacom
Vodacom's reply17 Feb 2024, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
KC
Katlego C's update17 Feb 2024, 18:16
Reviewer Update
6pm and still I patiently wait for the call I was informed about. Customer satisfaction seems to be at bottom of your value proposition. Please advise on a turn around time for my fibre connection? That's all I really need right now.
KC
Katlego C's update19 Feb 2024, 08:19
Reviewer Update
We are officIally landing on a week without a fibre connection. The answers I get are the same, "we'll escalate" as if the tech team on the ground can only be contacted via a fax machine. I have had 0 to no luck with the promises of your call center, not even an a "A manager will call you back" message gets honored. I am left to feel powerless by this horrific service from Vodacom and have had to resort to continues mobile data purchases so I can do my daily duties.