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Tantia C
1 reviews | Active since Sept 2024
01 Mar 2026, 09:18
Vodacom Fibre worst customer support
Worst customer support - agent did not want to log a case and I got the line” it is your area” which is not factual - so I insisted. More than 24th later to be told case not assigned. Last time it took 7 days .. this is a business line and unacceptable
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Vodacom's replyOfficial
01 Mar 2026, 14:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2026, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tantia C's updateReviewer Update
04 Mar 2026, 08:38And here we are day 5 of no give and zero follow up from Vodacom. I have been calling daily . We are in financial year end and I need to work and submit reports with no fibre and no reply as to when this will be resolved
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Tantia C's update04 Mar 2026, 08:38
Reviewer Update
And here we are day 5 of no give and zero follow up from Vodacom. I have been calling daily . We are in financial year end and I need to work and submit reports with no fibre and no reply as to when this will be resolved