AS
Amori S
1 reviews | Active since Dec 2018
21 Jul 2022, 13:36
Vodacom Fibre - Worst Customer Service
Vodacom Fibre - Worst Customer Service. On the 19th I requested for Vodacom to call me back in connection with Vodacom home fibre. They gave me a call explaining the promotion etc. I told them that I need to confirm with my husband & they said they will phone me back @ 3pm. Never received that call. It is now the 21st, I have requested numerous times on the website for a consultant to call me back with no luck. Cannot get through to the contact number given by the website. I receive messages stating they tried to call me, I should phone back on that number(not working). THEY DID NOT CALL ME!!!!!! If the service is this bad for potential new business, how bad will it be after using your service?
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Replies (1)Vodacom's replyOfficial
22 Jul 2022, 09:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Jul 2022, 09:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
