Vodacom Fibre worst customer service

Item: Vodacom
Rating: 1
Author: Tiny V

Our Vodacom fibre has been off since 19 September 2022. After numerous calls and emails the only answer we get is that the problem is with the Nokia router and Vodacom is waiting for a ETA from Nokia. Vodacom is my service provider surely they must sort this. I've been paying for a month with no service and the call Centre is of absolutely no help at all. definitely the worst fibre supplies in SA.

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Replies (1)

Vodacom's replyOfficial

05 Oct 2022, 12:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Oct 2022, 12:04

Official