1 reviews | Active since Mar 2016
vodacom fibre worse ever
i have been very dissapointed in my service with vodacom fibre. I have had endless problems since day one. between Nov and March i hade 3 days a week been sitting with no network service for 4 hours on those requested days but still i have been paying and was requested to pay the full bill for bad broken service for 5 months. I have logged so much complains with no internet service during this 2 years and cut line for not paymying full amounts. vodacom fibre has been the worst internet service and customer services. within my 2st month of my fibre contract ive been complaining abt service and was ignored my daughter had online classes which she couldnt attend during that time but still i was ignored 3 months later a technician was send out checked my speed and said it is what i pay for which was not the case. fibre worked perfect for 2 weeks and went back to the ****ty speed that was lower than ****. Again after many complaints a technician was send out after 6 months of complains and boom suddenly my router was faulty, received an replacement few days later back to square 1 then months later my software had to be updated according to you guys. the technician came again and few days later back to same problem coz i have proof over these 2 years. I have never been so happy for an contract to come to an end just to cancel your ****. my last month finally paid you in full again. as far as i am concerned vodacom owes me . with all my email proofs vodacom owes me plenty 24mnth contract and by calculating i only had proper fibre network for 3 to 5 mnth. you log issues online and when you check then its gone llike you never send an complain. i need to be refunded for the 1 to 10 mg line i received but paid for 50mg.VODACOM FIBRE IS ****MERS AND THEY SUCK
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
