1 reviews | Active since Dec 2016
Vodacom Fibre Woodland Hills Terrible Sevice, won't reccomend.
<p>All I can say is stay clear of this terrible company. Not only can they not assist you with latency related issues after hours, but those who do try to invalidate your claims of terrible connectivity issues. I have had my line shaped 4 times since Dec 2016 and every time it has been a cross war battle to prove I'm right, their wrong. Mr Adriaan Klopper comes with excuses time and again and derail claims of shaping everytime it's evident. Don't make users feel like they don't know what they are talking about. Our 40mb/s R1399 pm line gets shaped to anything between 6-10mbs during evening times from 6pm to 10pm. When people go to bed the lines are automatically unshaped and returned to full speeds. This is a 1000gig package not uncapped = I'm not under a fair usage policy in my books. I've been trough all the management at this point, Anchen, Ndlovu and Adriaan, none of them have fixed this problem till the time of this message.</p> <p> </p> <p><strong>TLDR</strong> - If you are a power user who likes international services like Netflix or gaming stay clear of this ******* company. I would vouch for Iclix in Bloemfontein if you have no other option. This line is not stable at all and the staff working for them are *********** at their jobs.</p>
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Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been escalated .
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our telephonic discussion, this query has been escalated .
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
