Vodacom Fibre - won't respond to me at all?

Avoid Vodacom Fibre at all costs! I app**** for Vodacom Fibre internet for my aging mother-in-law. When the installer came out (Vumatel - and I have attempted to take it up with them as well!) he damaged electrical cables on the complex property. I now have an invoice from the complex electrician for the repairs. I been been attempting to get this resolved by Vodacom since 15 July. Nobody ever gets back to me as they promise. Everyone says it will be escalated to management but nothing happens? SO***, spoke to Sashen and then Anishta at 09h50 on 15 July. Called back at 11h05and spoke to Doshnee at Retentions, again a promise to escalate. Spoke to Nomfundu on 25 July at 14h26, SR***. Today Sharon called me at 12h58, she thought the installation had not been completed. Nobody had bothered to update the case or escalate my matter? It's 5pm now and still no call back. I don't want to give 1 months notice. I want all my money back and to be paid for the damages too! I haven't even started thinking how I am going to move all my other business to MTN yet, and there is a fair amount of that!