Vodacom fibre wont release the ONT line

I am fuming right now. I called Vodacom to cancel fibre line on the 2nd of September and I was told that it will be cancelled 30 September. I got emails confirming cancellation and my connectivity was cancelled as well end of September. I am moving to Vox Telecom and have opened an account with them as well but now they cant activate the account because Vodacom has not released the ONT line to Frogfoot so Vox can take over! I am now being told that cancellation is a calendar month so meaning the line will the released end of October and no one had said this to me when I called to cancel or through the emails confirming cancellation. So call centre says my line wont be released to Frogfoot because the calendar month notice is October, I dont have connectivity with Vodacom because they cancelled the account already and Vox cant activate their account because Vodacom is holding the line! This is ridiculous! I want that line released immediately. I am so done with Vodacom.