Vodacom Fibre - won't release my prepaid Fibre line 👎

I have prepaid vodacom Fibre, which I was unable to switch to a recurring debit order because the sales lady that signed me up **** to me about my options to switch. Now that I've had enough of vodacom, I am trying to cancel my Fibre line for which my notice was placed on 30 October 2023. So my line should have been released from vodacom on the 30 November 2023 and I can apply with another ISP on the 1 December 2023 which I was told by one the the very unfriendly call Centre staff.

Unfortunately, it is now the end of the day 1 December 2023 and vodacom still has not released my Fibre line. From the 30 November 2023 - 1 December 2023, i have made 8 calls to the Fibre line trying to get one simple question answered which is, "when will my Fibre line be released from vodacom"? I cannot get an answer to that question because no one knows. I've asked to speak to a manager, to which I was basically told I cannot. After a long struggle I spoke to a manager to which she rep**** she will call the technical department and call me back in a few minutes. I've waited more than 4 hours and no call back as yet. My 8th call was at 17:30 - 1December and the guy tole me that I have to wait for another 24-72 hours and he is still not sure if my line will be released. Worst service provider ever.