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Avinal B
1 reviews | Active since Feb 2013
09 Aug 2021, 11:59
Vodacom Fibre Woes
I made a fibre application with Vodacom in the beginning of March. They supp**** interim LTE that does not work. I have requested a cancellation on 10 June and have been billed for R299 monthly since April. The cancellation has been escalated 3 times with no confirmation of cancellation. The consultant Reece Wade has not responded to my last email.
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Replies (2)
Vodacom's replyOfficial
09 Aug 2021, 16:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Aug 2021, 16:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Avinal B's updateReviewer Update
12 Aug 2021, 13:42It's been 3 days since I received a reply but there is still no confirmation or response to my request for cancellation.
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Avinal B's update12 Aug 2021, 13:42
Reviewer Update
It's been 3 days since I received a reply but there is still no confirmation or response to my request for cancellation.