Vodacom fibre woes

I signed up for fibre in September with a consultant that was going door-door . The first question I asked "is vodacom and vodacom-fibre one company " and he rep**** "yes" If they're one company, why do I have to phone and liaze with 2 different complaints departments? 2 different billing departments? I cannot be helped at a vodacom store? And the one departments cannot help if the other one fails?

I've had 3 service request numbers to have my fibre installed an on the 21st of October I was told (on another complaint call from my side) that I have to install myself!!! I did this and then I was told it'll take 24-48 hrs to activate my line . It's the 31st today and still no line.

If you phone in to try and sort it out your required to submit your ID no before a consultant helps you and without fail , you have to verbally submit it again. The first call I received an email from the consultant where I rep**** to twice. Still no reply from her a month later.

I go to my closest Vodacom store ( i have to top up airtime on 3 devices) and they sell me the R350 for 6 gigs bundle . I purcased this 5 times before another consultant (in the same store) helped me to load airtime onto my phone and buy it off the Vodacom app. I had asked to do this in that specific store twice before and was advised that it's unreliable. The last R350 bundle I bought from the store manager (Theresa) When I asked her about the app she said that she doesn't know how to use it!!

I've made in excess of 15 calls to *** and twice to 082135 , no success. I've complained to both complaint departments and the Cape Gate store manager and the only reply I got was from vodacom (not the fibre one) and then they asked me to verify my ID , my bank account details and my phone number .

I did reply and just gave my phone number but still no reply after a week.

This morning I phoned in and requested them to collect their router and told the adviser that there had better not be a deduction for this months fibre. Still haven't received an SMS or email.

I am accustomed to better service from Vodacom since I've been a customer since 2005 . I pay more for Vodacom service, so I expect it. But I'll now move my business to MTN seeing that the service there will be the same as what I'm getting now but it'll cost less

SO*** SR*** SR*** SR***