Vodacom Fibre withholds information while charging your account

Impossible to get out of a contract with Vodacom. They will do anything to penalize you and put stops along the way. I signed a contract with Vodacom Fibre an year ago. For the first two months I basically had no internet connection, or when I had, it was extremely slow. Vodacom never attempted to rectify the problem, and never offered compensation (reduced or no fee for the period). Charge the customer they know how to. Abuse the customer is Vodacom logo. Now I am trying to find out what, if anything, will be the fee to terminate the contract. I called Vodacom 5 days ago and, although I was promissed a 48 hr max time for a response, I am still waiting. Today I phoned again: the response was that the agent will send an email to the cancellation dept. You, as the Customer, cannot contact the cancellations directly. We have to rely on the intermediaries inside Vodacom, who do not have any interest in helping you out. Vodacom Charges irrespective. And even then, should you actually cancel their contract, they cannot confirm that they will notify Vumatel immediately so you can sign with a different fibre service provider. Is this legal? Vodacom do not care, as they continue debitting your account. *****ing in daylight?? But giving you the choice to check whether you want to continue with them: too much to ask Vodacom. They never heard of Customer Service!!