ZH
Zain H
1 reviews | Active since Mar 2015
23 Sept 2021, 15:04
Vodacom Fibre with Vumatel - Very Bad Service
SR*** - keep calling & they have no updated! Been down since 2 days & just now they said they are waiting to log a ticket with Vumatel!
Very poor service as there is no clear escalation happening!
Can't even contact anyone except the different Call Center agents, to whom I have to keep explaining the entire story again & again!
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Replies (1)
Vodacom's replyOfficial
24 Sept 2021, 07:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Sept 2021, 07:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team