Vodacom fibre Witbank

I signed a contract November 2018 with Vodacom for Fibre internet in Witbank. Included in my contract was a range extender and showmax of which an additional amount is paid every month but up until today I still have not recieved either one. I opened an SR with the call centre and after about a month of waiting, today they closed the SR without me being contacted or recieved my paid for services.