1 reviews | Active since Apr 2017

12 Apr 2021, 12:12

Vodacom Fibre. Wifi. Useless

My fibre line was installed on the 6th of April 2021. After numerous phone calls to the customer support line. 6 days later I still do not have a active internet connection. There is always some excuse 1.Either my router must still run a configuration . 2.Openserve has not activited my line. Which we know is not the problem, as it was tested the day it was installed 3.Isp address and password is not correct 4.My line has not yet been activated by Vodacom.

I am at my wits end and no longer know which way to turn to get a internet connection that works, because no one at Vodacom seems to know what the problem is 6 days later. Safe yourself the unnecessary stress, and just don't your wifi with Vodavom

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Replies (1)
Vodacom
Vodacom's reply12 Apr 2021, 13:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team