Vodacom Fibre - What a Nightmare!!!!!

After struggling to get Vodacom to vett me for a fibre contract (took more than 7 days instead of 48 hours), another struggle has ensued - connecting the fibre. I was told the fibre would be would be active and connected within 48 hours - This was last week Thursday 15 April, even to this day, my fibre connection is not active.

It seems like no one in the Vodacom Fibre call centre knows what is going. Most of the agents give conflicting information and they have no idea what is going on.

You have their call centre team leaders like Victor and Lwazi who promise to call back and never do.

I am at a point where I am strongly considering cancelling this whole thing because it seems like I am begging for free services here as if I will not be paying. This whole experience has been a nightmare that I wish no one ever goes through.

Another thing that will be a huge fight is me cancelling this contract - they will want to charge for cancellation fees even though they are the ones who are failing on their side and that is a fight I will be willing to take on.

Vodacom, you have the best network in the country but your service sucks on the fibre side, I am regretting having gone with you as a service provider.

Within no time, I will have run out of patience and I will cancel this deal - I have had it.

Also, they will be quick to tell you that someone in the team will get back to you and they will never!