Vodacom Fibre what a joke

Just spent an hour on the phone with a lady from the call centre.

After dealing with the activation team yesterday, we are no closer to getting Vodacom Fibre.

Vodacom has been messing us around since the 2nd of September, when our order was accepted by Vodacom. We constantly have to follow up. Lead times advertised are 7 to 14 days. We are now past 30 days....

The lady from the call centre was very helpful and confirmed that the ONT device is not compatible with Vodacom and Vumatel. This after we requested on several occasions for a vodacom representative to come through to check the installation, but to this day no one has pitched.

It does not help that Vodacom says that the line is active, when the system is not compatible. Photos were sent to a vodacom technician yesterday of the installation, and like everyone else, he said that this would be sorted out by today.

Seems all that Vodacom staff are great at is telling customers that the issue will be resolved by tomorrow.

The whole experience with Vodacom over the last month has been beyond frustrating and well past a joke.