Vodacom fibre, what a failure before we even started. Do not Vancell any existing fibre contract because Vodacom will leave you unattended.

Herewith my mail I have sent to Lindiwe Dlamini two days in a row and up untill today have not responded. No response from Vodacom, but they expect me to cancell my existing fibre while they cannot even send me the correct router and ****le , and the expect me to call numbers and rectefy their error: From: CvdM <***> Date: Tue, Apr 30, 2024 at 11:42 AM Subject: Re: SO*** To: Lindiwe Dlamini, Vodacom (External) <***> Good Morning Lindiwe. Thank you for your correspondence , but I have now given up trying to reach vodacom regarding the ****le I never received as promised and part of the new fibre deal. First of all this was never an error on my side, but has now become my responsibility to fix. I am told to call a number to fix the error Vodacom has made , wow good job, lol Secondly , I have called that number ( Contact *** for your back up ****le) three times already , to no satisfaction. Either i got transferred from one person to another , or the line got dropped. In total over 15 minutes of my time was wasted to fix an error on vodacom's side. Absolutely ridiculous.

Then you ( Vodacom) are expecting me to cancel my existing fibre service with Cell C , but you ( Vodacom ) cant even start out by doing it right from start go?

Please note that I will not cancel my existing fibre contract with Cell C until Vodacom hasn't delivered my ****le as promised and as part of the package. Unless this issue is resolved by Vodacom you are welcome for your router to be collected at the same adress delivered as I am then no longer interested in your "deal".

Order No: S*** Account number ***5 invoice number A***.

I have been a loyal customer of Vodacom for more than 20 years , with multiple contracts, but this is bad.

Carel van der Merwe. ***