VODACOM FIBRE WARNING- CUSTOMER SERVICE STINKS

ON 03/02/2021 I LODGED A COMPLAINT WITH REGARD TO MY FEBRUARY 2021 BILL. THEY HAS BILLED ME r1 198.00 FOR MY INTERNET SUBSCRIPTION OF R599. THIS HAPPENED ON 01/02/2010. ON 01/01/2021 i WAS BILLED R1 990.22

I DID AN EMAIL ENQUIRY AND FOLLOWD-UP 3 TIMES BY EMAIL. NO ONE CALLED ME OR EMAILED ME TO PROVIDE REASONABLE EXPLANATIONS/APOLOGIES/CORRECTIONS.

ON 16/02/2021 I CALLED & INSTEAD OF THE CALL CENTRE OPERATOR PROVIDING ME WITH SERVICE I WAS TOLD THAT MY QUERY WOULD BE RESOLVED IN 21 BUSINESS DAYS & ANY CREDITS WOULD BE DONE IN THE NEXT BILLIG MONTH, ***.

I WORKED FOR AN INSURANCE GIANT AND THEIR SERVICE LEVEL AGREEMENT WAS ONLY 7 BUSINESS DAY AND CREDITS WOULD BE IMMEDIATE.

VODACOM FIBRE, PLEASE, GET YOUR ACT TOGETHER & STOP BEING SO ARROGANT & NARCCISTIC. WHY MUST THE CUSTOMER PAY FOR YOUR INADEQUACIES.