KD
Kerry D
1 reviews | Active since Sept 2018
19 Mar 2019, 12:21
Vodacom Fibre- waiting for 2 months and counting for installation.
Vodacom Fibre- we signed and ordered our Vodacom Fibre on the 28 January 2019. We were told that it would take 2 weeks from order. It is now the 19 March and we still do not have fibre.
Each time we call to query we get a different story- that a consultant will call us back, that the lines aren't live in our area (if this is the case then the salesman we dealt with **** to us), or that they are coming a few days later to install it.
Soon to be 2 months of waiting. This is what I call ridiculous. Even more difficult to try and cancel our order as well.
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Replies (1)Vodacom's replyOfficial
19 Mar 2019, 14:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply19 Mar 2019, 14:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
